30 days to try us. Zero risk.
We’d rather earn your business every month than trap you in a contract. Here’s our refund policy in plain language — because fine print is a red flag.
1. 30-day money-back guarantee (shared hosting)
Every shared plan — WordPress, Nord.app (Node.js) and E-commerce hosting — comes with a full 30-day money-back guarantee. If you’re not happy for any reason within the first 30 days, we refund 100% of the hosting fee. No questions asked, no forms to fight through.
Good to know: domain registrations and third-party add-ons (like dedicated IPs purchased from
upstream providers) are non-refundable — those costs are paid to external registrars on your behalf.
2. VPS & cloud plans
VPS plans run on hardware that our providers (DigitalOcean, Google Cloud, Vultr) bill immediately. Because of that:
- You can cancel anytime — billing stops immediately, no lock-in.
- Unused time on a cancelled monthly VPS is refunded pro-rata to the end of the billing period.
- Hourly-billed instances are charged only for actual usage — nothing to refund.
- If we fail to provision your server, you get a full refund automatically.
3. What is not refundable
- Domain names, SSL certificates issued by third parties, and add-on licenses
- Setup fees for dedicated or custom configurations, if any
- Abuse-related account terminations (spam, phishing, illegal content)
- Any refund claimed more than 30 days after the original payment
4. How to request a refund
- Open a ticket at hosttoup.com/contact with the subject “Refund request”
- Include your account email and order/invoice ID
- We process approved refunds within 3–5 business days back to your original payment method
One more promise: we never make refunds difficult. If you cancel within the window, we start the
refund immediately — no retention scripts, no “are you sure?” phone calls.
Changed your mind?
Our support team will process your refund the same day — or help you fix whatever’s wrong first.
Request a Refund